Two months ago, around end of Dec 2007, got a call from eFusion, an authorized Credit Card sales representative of the Standard Chartered Bank to offer me the Standard Chartered Bank Business Platinum Credit Card.
I was not interested to getting any new credit card at first, because already owned a few credit cards from three local banks and Citibank.
However, the poor credit card sales rep was so desperate for some commission, he mentioned that apart of the
useless free spa voucher and 3 years annual fee waived, StanChart will credited $50 to my account after 45 days of card approval. So, to help this poor sales rep, I agreed to get this card.
When I received the second month of the credit card statement today, I notice that $50 still not credit to my account yet.
Immediate, I call StanChart at 1800-7477000 to check on this matter.
Upon hearing my feedback, the customer service consultant, David, told me that the $50 Credit Bonus promotion was ended in October 2007.
Later, when I read at Standard Chartered Bank website, the $50 Credit Bonus Promotion is valid for all new-sign-ups till 31 January 2008. This mean that I’m eligible for the S$50 credit bonus, but the phone banking customer consultant, said promotion was ended in October 2007.
What was going on?
I only agreed to apply the Business Platinum Credit Card, but last week, I received another 2 cards, Platinum Access Card and Platinum Card.
Why sent so many credit cards to me?
Some more, my name on one of the credit card and statement was WRONG. Should be NENG, instead of MENG.
After settling the current bill, I’m going to send them credit card termination letter.
I’m NOT a happy Standard Chartered customer!
Standard Chartered Bank must do something to improve their services.