Somewhere early this year I searched the internet for banks that offers personal loan. Stumbled upon SCB website and was enticed by the free PSP upon successful application.

However, when I received the approval the PSP never came. I called them and ask about it, they said the promotion had ended. I couldn’t cancel the application as the loan had been credited to my savings account and need to pay penalty if i wish to terminate.

Nevermind about the free gift…. the loan account comes with a platinum card with 5 yrs annual fees waived. And months later when I applied for my home loan the sales rep made me sign another credit card application form insisting it’s another type of card. The bank sent me another platinum card but shares the same credit limit with the previous card! Why would i want to keep so many cards for the same account? If I never cancel the second card, they might charge me 2x annual fees after the free waiver period.

I recently got approved the Business Platinum card too, if you have not cancelled, you should keep the card, because they have got pretty good corporate rates for hotels.

I have issued a cheque to a friend and since I have been repeated checking my SGD account and found money was not in, I kept telling my friend to hold on to the cheque so my personal credibility has suffered.

And since I could not wait any longer, I used my Rupiah account in Jakarta to convert to SGD to pay him, resulting my loss in exchange rate.

Then, suddenly I received a deposit slip on 20 March advsing my SGD account was accreidted on 18 March, a long wait of over 20 days and the slip is without client initial, although the dotted line has asked for the same.

I immedaitely called Tas for explaination, she said it’s Friday and can only revert to me on Monday. She knew her mistake and offered me in one of her sms “what can I make up to you” as this is due to “documentary error”"

In another of her sms, she said I did not suffered any loss as the day the SGD was credited was in my favor. Who determines this? The Client or the bank?

I asked for immediate explaination and she said she will ask her superior to call me on Monday 23 Feb, I told her to be prompt and she said that I was being “unreasonable”.

Her colleague called and in her words she admitted that Tas “did not put in the deal in time” but I wanted everything documented properly and I wrote in to her supeior Mr koh and 2 days later my case was referred to Mr Gilbert.

Again after some days’of investigations, Gilbert replied to me in his e mail that this is due to “human error” and my e mail exchanges with him, I demanded to be compensated but it was turned down and my emails are always not replied promptly.

I have posted my questions on my very first e mail and have not been taken and answered seriously but the only excuse was “human error”and “docuymentary error”
1. Why the long wait of over 20 days before a conversion is done.
2. How does the bank define “documentary errors”? Is this normally used to cover up mistake like this. he has been repeatedly telling me that this is due to “documentary error”
3. On the deposit slip that your bank has credited SGD into my account, there is no “client initial”, is this a normal practise that without the signature of the client, the bank has the right to do conversion at the time and rate that the bank wishes
3. How does the bank wish to compensate me on the loss of my Rupiah/SGD exchange loss
4. How does the bank wish to compensate me on the loss of opportunity that I could convert the SGD/USD at a more favourable rate?
5. How does the bank wish to compensate me on my loss of personal credibility by asking my friend not to bank in the cheque?

NO proper answers was given, I have left my mobile no, nobody seems interested to call, and after reading your irritating calls from Standard Chartered Bank Credit card sales rep, I come to a conclusion that Standard Chartered Bank is a bank which is only interested to sell, when come to problem, they will just play delaying tactic and does not give proper answer to the mistake that they make, let alone asking for compensation.

As Gilbert rightly pointed that the bank has caused me ïnconvienence” and “änxiety”, no mention about their willingness to settle the case and compensate me.

I aksed to seek the opportunity to write and speak to Gilber’s high authority, and have yet to receive any response

I have decided to close all my accounts but there were some issues like my son’s Childrean Development account and other Giro arrangements that need some time to be set up with another bank, no one seems to be interested to pay me a visit or call to assist.

This again show that Standard Chartered Bank only interested in achieving a sales result but not willing to assist when you want to get out.

Guys, let’s face it, we are up against a Giant. Standard Chartered Bank has 150 years successful years in Singapore, I do not think that this message will create any damage in their name.

But will this Giant look into the case seriously and give me proper answer, rather than “documentary error”or “human error”, as this case has resulted me not only financail losses but also damage in my personal credibility in asking my friend to hold on to my cheque, the damage coulc be worse if I did not check on line and that my friend has bank in his cheaque.

Standard Chartered Bank, being called “unreasonable” for a grave mistake that you made when demanding a prompt explaination, is a personal insult to me.

Regards
Angry customer of Standard Chartered Bank