Disappointed with Standard Chartered Bank Credit Card
Two months ago, around end of Dec 2007, got a call from eFusion, an authorized Credit Card sales representative of the Standard Chartered Bank to offer me the Standard Chartered Bank Business Platinum Credit Card.
I was not interested to getting any new credit card at first, because already owned a few credit cards from three local banks and Citibank.
However, the poor credit card sales rep was so desperate for some commission, he mentioned that apart of the useless free spa voucher and 3 years annual fee waived, StanChart will credited $50 to my account after 45 days of card approval. So, to help this poor sales rep, I agreed to get this card.
When I received the second month of the credit card statement today, I notice that $50 still not credit to my account yet.
Immediate, I call StanChart at 1800-7477000 to check on this matter.
Upon hearing my feedback, the customer service consultant, David, told me that the $50 Credit Bonus promotion was ended in October 2007.
Later, when I read at Standard Chartered Bank website, the $50 Credit Bonus Promotion is valid for all new-sign-ups till 31 January 2008. This mean that I’m eligible for the S$50 credit bonus, but the phone banking customer consultant, said promotion was ended in October 2007.
What was going on?
I only agreed to apply the Business Platinum Credit Card, but last week, I received another 2 cards, Platinum Access Card and Platinum Card.
Why sent so many credit cards to me?
Some more, my name on one of the credit card and statement was WRONG. Should be NENG, instead of MENG.
After settling the current bill, I’m going to send them credit card termination letter.
I’m NOT a happy Standard Chartered customer!
Standard Chartered Bank must do something to improve their services.
Popularity: 85% [?]
Yea you should cancel it. In fact a friend had a similar problem. He got a call from the irritating customer service fellar from StanChart. For his case, although he said he was not interested, they still went ahead to send him 2 credit cards saying it was FREE. Gawd knows how they got his address. Worse still, a few months later, they sent him a letter stating that he had to pay his annual fees. He was so pissed cuz he had never applied for it and it wasnt even a yr and he was asked to pay up. StanChart is soo full of shit..So yea, do cancel!
nowadays these credit card sales rep can do anything to get away with more commission and their customer ended up with more credit cards than they applied. I had similar experience with OCBC credit card sales rep. I wanted 2 but he signed me up for 3!
Just 2 things to note. Don’t ever agree over the phone to sign up for any credit card. Secondly, don’t ever sign the all-in-one credit card application forms. Even though u only tick one credit card you wanted to apply, the sales rep will tick another extra 2 more for you. That’s to maximize their commission because every time,one can apply for 3 credit cards.
BEWARE!
Thanks Slutty & Tommy,
I’m going to send credit card cancellation letter today
I encountered similar prob as well. Name wrongly printed. 2 years wavier not credited into the system and asked me for the application charge when they send me the 1st bill.
I am not going to get another standchart card anyway. Hardly see any promotions that are tagged to their cards.
You might want to spell Chartered correctly on the blog post so it comes out when it is Googled.
Will hurt them a lot more. ^^
Yours is not really a big issue. At least they didn’t charge you annual fees in their first statement.
I was charged over 1.5k for the 3 new cards I got from them. Took them 3 months and countless calls in the middle of the night to get it resolved.
Annual fees came in again. Going to terminate all 3 cards.
most of the custormer service now a days have no up to date knowledge. I face before few case on maxis, their service suck.
Same to publicbank card center, when i ask about withdraw fund from paypal, they seen like never heard paypal before.
The best way is to send them email, ask them find some one who have knowledge to contact you back.
I done before, it works
Careful with them. I did not manage to pay them in time and they are taking things away from my home. I managed to negeotiate with other banks and they can give me instalment plan but this bank propose high instalments which is out to kill. To me, they are not ethical but when they ask you to sign up a new card, they have another “face”. Just be careful when you deal with them because there are so many choices in Singapore to take a credit card. Then you speak to them and they do not listen at all. Just follow procedures.
SXXKs standard Chartered. looks like a lot facing same issue like me… i applied the credit card last year where it promise 3 years waive annual fees. The damn agent sign me up to 4 cards!!! curse him… now i get charged 700 due to that even though i did not use 3 of them. i called and emailed… what the response is the card only waive for a year… sorry no more standard Chartered for me this life!!!
Guys can you post here a sample termination letter. I also need it to terminate my 3 new Standard chartered credit cards that sent to me few days ago.
Hi,
Anyone from the Philippines here? Now I’m having second thoughts about SCB because of your stories. I just recently applied a card, and I might end up having same stories as you have.
Thanks
Yeah man… Stupid banks calls me 3 times a week. NUMBER 1 culprit Standard Chartered Bank using eFusion calls me everyweek even after telling them NO NO NO!!! I think someone from SCB is relative to the eFusion owner keep on outsourcing to them do this kindof things. Now I’ll NEVER bank with them.